Terms & Conditions – VELHAYA
Last updated: February 2026
These Terms & Conditions govern your use of the VELHAYA website and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
VELHAYA is operated by VelHaya FZE LLC, registered and operating in the United Arab Emirates.
1. Company Information
Brand Name: VELHAYA
Company Name: VelHaya FZE LLC
Trade License Number: 4427989.01
Registered Address: Business Centre, Sharjah, United Arab Emirates
WhatsApp: +971 54 511 7599
2. Use of the Website
By using this website, you confirm that:
You are at least 18 years of age or accessing the site under parental supervision
The information you provide is accurate and complete
You will not use the website for unlawful or unauthorized purposes
We reserve the right to refuse service or terminate access at our discretion.
3. Products and Services
VELHAYA offers luxury abayas and related modest fashion products. All products are made-to-order, meaning production begins only after an order is confirmed.
Product images, descriptions, and colors are displayed as accurately as possible; however, slight variations may occur due to lighting, screen settings, and fabric availability.
4. Orders and Order Acceptance
Placing an order constitutes an offer to purchase. Orders are considered accepted only after confirmation by VELHAYA.
We reserve the right to:
Refuse or cancel any order
Limit quantities per order
Correct pricing or description errors
5. Pricing and Payments
All prices are displayed in the applicable currency and are subject to change without prior notice.
Payments must be completed in full at the time of purchase. All transactions are processed securely through third-party payment gateways.
VELHAYA does not store or process full payment card details.
6. Made-to-Order Policy
As all products are made-to-order:
Production begins only after payment confirmation
Order modifications may not be possible once production has started
Processing times may vary based on order volume and customization
By placing an order, you acknowledge and accept this made-to-order policy.
7. Shipping and Delivery
VELHAYA ships internationally. Estimated delivery times are provided for guidance only and may vary depending on destination, customs clearance, and courier services.
Shipping costs, duties, and taxes (if applicable) are the responsibility of the customer unless stated otherwise.
8. Returns and Refunds
Due to the made-to-order nature of our products, returns or refunds may be limited. Please refer to our Return & Refund Policy for full details.
VELHAYA reserves the right to assess each request on a case-by-case basis.
9. Intellectual Property
All website content, including designs, images, logos, text, and graphics, is the property of VELHAYA and is protected by intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Limitation of Liability
VELHAYA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product in question.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.
12. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised date.
13. Contact Information
For questions regarding these Terms & Conditions, please contact us:
Brand Name: VELHAYA
Company Name: VelHaya FZE LLC
Address: Business Centre, Sharjah, United Arab Emirates
WhatsApp: +971 54 511 7599
