Privacy Policy – VELHAYA

Last updated: February 2026

VELHAYA (“we,” “our,” or “us”), operated by VelHaya FZE LLC, values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect information necessary to provide and improve our services.

Personal Information

  • Full name

  • Email address

  • Phone number / WhatsApp number

  • Billing and shipping address

  • Order details and customization preferences

Non-Personal Information

  • IP address

  • Browser type and device information

  • Website usage and analytics data

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Produce made-to-order products

  • Communicate order updates and customer support

  • Improve website performance and user experience

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Made-to-Order Production Use

As a made-to-order luxury abaya brand, certain personal details such as sizing, delivery address, and customization notes are required strictly for production and order fulfillment purposes.

This information is used only as necessary to complete your order.

Payment Information

All payments are processed through secure third-party payment gateways. VELHAYA does not store or process full credit or debit card details on its servers.

Payment providers operate under their own privacy policies, and we recommend reviewing them before completing a transaction.

Sharing of Personal Information

We may share your information only with:

  • Trusted logistics and shipping partners

  • Secure payment processing providers

  • Legal or regulatory authorities when required by law

All third parties are obligated to protect your data and use it solely for service-related purposes.

Cookies and Tracking Technologies

VELHAYA uses cookies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Enhance overall user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement appropriate technical and organizational security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

While we take reasonable steps to protect your data, no method of online transmission is completely secure.

International Data Transfers

By using our website, you acknowledge that your personal information may be transferred to and processed in countries outside your own, including the United Arab Emirates, where data protection laws may differ.

Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

Requests can be made using the contact details below.

Third-Party Website Links

Our website may include links to external websites. VELHAYA is not responsible for the privacy practices or content of third-party sites.

Children’s Privacy

VELHAYA does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided personal data, please contact us immediately.

Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last updated” date.

Contact Information

For questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Brand Name: VELHAYA
Company Name: VelHaya FZE LLC

Address: Business Centre, Sharjah, United Arab Emirates
WhatsApp: +971 54 511 7599