Frequently asked questions

What is VELHAYA?

VELHAYA is a luxury abaya brand specializing in made-to-order modest fashion. We create refined abayas crafted with premium fabrics, timeless design, and exceptional attention to detail.

Our brand philosophy is Luxury in Modesty.

Are your abayas ready stock or made-to-order?

All VELHAYA products are made-to-order.

We do not maintain ready stock. Each abaya is handcrafted only after an order is confirmed, ensuring exclusivity, superior quality, and careful finishing.

How long does it take to prepare my order?

  • Order preparation time: 3 to 5 business days

  • Production begins only after payment confirmation

Preparation time may vary depending on order volume or customization requirements.

How long does shipping take?

Estimated delivery times are:

  • Within UAE: 1 to 2 business days

  • International shipping: 3 to 5 business days after dispatch

Delivery times may vary due to customs clearance or courier delays.

Do you ship internationally?

Yes. VELHAYA offers worldwide shipping, including:

  • United States

  • United Kingdom

  • GCC countries

  • Other international destinations

Orders are shipped from the United Arab Emirates using trusted courier partners.

How much does shipping cost?

Shipping charges are calculated at checkout based on:

  • Destination country

  • Package weight

  • Courier service

Any customs duties or import taxes imposed by your country are the customer’s responsibility.

Can I cancel or modify my order?

Because our products are made-to-order:

  • Orders cannot be cancelled or modified once production has started

  • Cancellation requests before production are subject to approval

We recommend reviewing your order carefully before confirming payment.

What is your return and refund policy?

Due to the made-to-order nature of our products:

  • Returns are accepted only for defective or incorrect items

  • Requests must be made within 48 hours of delivery

Please refer to our Return & Refund Policy for full details.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos or videos

Our team will review the issue and offer an appropriate resolution.

Are colors exactly the same as shown on the website?

We strive to display product colors as accurately as possible. However, slight variations may occur due to:

  • Screen settings

  • Lighting conditions

  • Fabric texture

Such variations are considered normal and are not treated as defects.

How do I contact VELHAYA?

You can reach us directly via WhatsApp for order support or general inquiries:

WhatsApp: +971 54 511 7599

Email: support@velhaya.com

Our team will be happy to assist you.

Is my personal information safe?

Yes. We take data protection seriously. Your personal information is handled securely and used only for order processing and communication.

Please review our Privacy Policy for full details.