Shipping & Delivery Policy – VELHAYA

Last updated: February 2026

This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered when you purchase from VELHAYA. By placing an order, you agree to the terms stated in this policy.

VELHAYA is operated by VelHaya FZE LLC, registered in the United Arab Emirates.

Order Processing Time

VELHAYA operates on a made-to-order basis. Production begins only after an order is confirmed and payment is successfully completed.

  • Order Preparation Time: 3 to 5 business days

  • Production timelines may vary depending on order volume and customization requirements

Customers will be notified once their order enters the production stage.

Shipping Locations

VELHAYA offers worldwide shipping, serving customers across:

  • United States

  • United Kingdom

  • GCC countries

  • International destinations

Orders are shipped from the United Arab Emirates using trusted international courier services.

Estimated Delivery Time

Delivery times are estimates and may vary depending on destination and courier service.

  • Within UAE: 1 to 2 business days

  • International Shipping: 3 to 5 business days after dispatch

Please note that customs clearance delays are beyond our control and may impact delivery timelines.

Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package weight and dimensions

  • Selected courier service

Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer unless stated otherwise.

Courier Partners

To ensure secure and reliable delivery, VELHAYA works with reputable courier companies. Courier selection may vary based on destination and service availability.

Tracking information will be shared once the order is dispatched.

Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information. VELHAYA is not liable for delays or non-delivery caused by incorrect or incomplete addresses.

Delays & Exceptions

While we aim to meet estimated delivery timelines, delays may occur due to:

  • Customs inspections

  • Courier service disruptions

  • Public holidays

  • Unforeseen circumstances

VELHAYA shall not be held responsible for delays beyond its reasonable control.

Order Tracking

Once dispatched, customers will receive tracking details via email or WhatsApp, allowing real-time monitoring of shipment status.

Failed Delivery Attempts

If delivery fails due to incorrect address details or recipient unavailability, additional delivery charges may apply. Returned shipments may be reshipped at the customer’s expense.

Contact Information

For questions regarding shipping or delivery, please contact us:

Brand Name: VELHAYA
Company Name: VelHaya FZE LLC
Address: Business Centre, Sharjah, United Arab Emirates
WhatsApp: +971 54 511 7599