At VELHAYA, luxury is not mass-produced — it is intentionally crafted. Every abaya is created with precision, care, and attention to detail before being delivered to our customers worldwide.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when purchasing from VELHAYA.

VELHAYA is operated by VelHaya FZE LLC, registered in the United Arab Emirates.

Made-to-Order Production

VELHAYA operates on a made-to-order production model.

We do not maintain ready stock. Every abaya is handcrafted only after an order has been confirmed and payment has been successfully completed. This approach allows us to maintain exceptional quality standards, refined finishing, and exclusivity in every piece.

Production Timeline

• Standard preparation time: 3–5 business days
• Production begins after payment confirmation
• Custom or high-volume orders may require additional processing time

Preparation timelines are estimates and may vary depending on order complexity and seasonal demand.

International Shipping

VELHAYA proudly ships luxury abayas worldwide, serving customers across:

• United States
• United Kingdom
• GCC Countries
• Europe
• International destinations worldwide

All orders are dispatched from the United Arab Emirates using trusted international courier services.

Estimated Delivery Time

United Arab Emirates

• Estimated delivery: 1–2 business days

International Orders

• Estimated delivery: 3–5 business days after dispatch

Delivery estimates are provided for guidance only and may vary depending on:

• Destination country
• Customs clearance procedures
• Courier network operations
• Public holidays and peak seasons

VELHAYA cannot guarantee exact delivery dates once shipments are transferred to courier providers.

Courier & Logistics Partners

To ensure secure and reliable delivery, VELHAYA partners with internationally recognized logistics providers, including:

• DHL
• FedEx
• UPS
• Aramex
• DPD

Courier selection is determined based on destination, shipping efficiency, and service availability.

Order Tracking

Once an order has been dispatched, customers will receive shipment tracking details via email or WhatsApp.

Tracking information allows customers to monitor delivery progress in real time directly through the courier provider.